Posted On 04 Jul 2020
Across the world, working from home has become the new normal as virtually every nation battles the Covid-19 pandemic. Anyone running a business team has had to find a way of staying in touch with its members. One of the most ubiquitous solutions is the Microsoft Teams app. This application allows for both digital and telecommunications connections to be made between team members; many workers will not have had occasion to use this service before, and so it’s useful to think about the different ways Teams can help your team communicate.
Teams allows people to both to receive incoming calls and make outgoing ones within Teams using Calling in Teams. This requires you to select Microsoft Teams to make your calls, and to use the Phone System. Additionally, you must select a Calling Plan, decide on Direct Routing, and decide on Audio Conferencing.
The Microsoft Phone System is the foundation of Calling in Teams. This permits Teams’ users to make outgoing and receive incoming calls, mute/unmute calls, and transfer them to others.
The Calling Plan is an additional telephone service that works with Microsoft 365’s Phone System and can provide a telephony solution for the whole business. The Calling Plan sets up a primary phone number and allows users to call in and out; there are three options based on the call volume used, ranging from $12 for domestic calls only up to $52 for a high volume of domestic and international calls.
You might consider adding Direct Routing to your package; this allows users to make direct calls using their existing phone numbers, accessing a regular phone system including a dialing tone. If you add this feature to work with your current provider, your existing phone numbers can be put straight into Teams so that users can make and answer calls within the app itself, both on mobiles and on desktops.
Audio Conferencing is included in Office 365 E5; if you use the E1 or E3 version, you can add it for a monthly fee. Your subscription allows you a certain amount of minutes per user per month to call non-premium numbers in a wide range of countries across the world.
If you go over the Audio Conferencing/Calling Plan minutes, you can pay for extra minutes using Communications Credits. You can either prepay for a certain amount of Communication Credits, or use auto-recharge that will automatically top up your balance when your minutes fall below a certain level.