Frequently Asked Questions

You Have Questions; We have Answers

Q: How much does a diagnostic cost?
A: Our standard diagnostic fee is $50 in shop and $65 onsite / Commercial is $90

Q: Does the diagnostic fee go towards paying for repairs?
A: Yes, the diagnostic fee will be discounted from any repairs or parts costs on the machine that is diagnosed.

Q: About how long will it take for my computer to be fixed?
A: We run on a first-come, first-served basis. We can usually get the diagnostic done in 2-3 hours and have the repairs finished in no longer than 2 days, depending on the nature of the problem or repairs.

Q: Do you offer any kind of Rush Service or any way to get my computer diagnosed and fixed faster?
A: Yes, we do. We offer rush service for all of our repairs and services. At an additional fee of $50, we can make sure we get back to you on the same day or the next day after you are checked-in.

Q: Do you service printers?
A: No.

Q: Do you service phones or iPods?
A: No.

Q: Do you charge by the hour?
A: Depending on what the service is yes but we guarantee the lowest price.

Q: How much does the average repair cost?
A: Repairs can range from minor parts replacement to nearly an entire rebuild of the system and some parts cost more than others on a computer. With that said, on average, most repairs are under $200.

Q: Do you build custom computers?
A: Yes, we do. We offer custom built desktops. Our desktops are built to order and we will work with you to offer the best price and performance that fits your budget and needs. All our custom-built machines come with a standard 1-year warranty.

Q: Do you sell any new or used computers?
A: Yes, we do. We offer used and refurbished laptops and desktops as inventory and demand allow.

Q: Do you recycle computers? If so, what products do you accept for recycling?
A: Yes, we accept any and all computer products for recycling.

Q: Is there a fee for recycling?
A: No, if we have to come to pick up, there may be a fee.

Q: Do you offer a guarantee on the services you provide?
A: Yes, normally we offer a 5-business day labor warranty unless otherwise specified.

Q: Is there a warranty for any of the replaced parts?
A: We offer a 30-day warranty on all new parts and repairs. In addition to any manufacturer warranties, if applicable.

Q: Do you accept walk-ins?
A: Yes, we also do remote appointments to save you time.

Q: Are you open on the weekends?
A: Yes, we are open 10am to 4pm on Saturdays.

Q: How much do your custom computers cost?
A: That depends on what type of computer you are looking for and how much speed you need and many other factors. For a decent and future-proofed desktop computer, you will need to spend around $500 at the least.

Q: Can I bring you the parts I want to be installed and just pay for the installation?
A: Yes, you can.

Q: Do I have to pay for a diagnostic to be performed, even if I think I already know what is wrong with my computer?
A: Yes, that way we can make sure your computer is properly fixed, and that you aren’t wasting your money on repairs that may not be needed.