Breaking News! Hackers have infiltrated the online marketplace eBay, gaining access to the personal data of 145 million customers. The hackers broke into an eBay database containing names, email addresses, birth dates, encrypted passwords, physical addresses and phone numbers. Ebay encourages customers to change their passwords. See more information about this attack in the following article.


A Common Computer Fraud

If you recieve a tech support phone call for you computer sending out viruses or reporting problems we want to warn you so you don’t fall for it. The scammer pretends to be from Microsoft or some other legitimate company to trick you.
Even if you wouldn’t be fooled, please warn friends and relatives (especially elderly ones) who might not be aware of scams like this. Victims of this fraud could suffer anything from identity theft to having their computer hijacked and used to send spam or viruses without their knowledge. They will commonly try and charge the end victom $150-$500 for this service. This is not worth any service they provide and is a risk to you.

Here’s a transcript of a scam phone call. In this case, they didn’t pretend to be Microsoft, but that’s the more common version of the fraud.

[Heavily-accented Indian volce]: Hello? Hello?

Me: Who’s calling, please?
Him: IT Solutions. We are calling to warn you that your computer has been infected with a virus.

Me: My computer has a virus, eh?
Him: Yes, your computer has a virus.

Me: Where did you say you were calling from?
Him: IT Solutions.

Me: No, I mean, where is your company located?
Him [after I asked several times]: The United States.

Me: Where in the United States?
Him: New York. [My caller ID showed “Bellevue, WA.”]

Me: And what’s your company’s phone number?
Him [Says number far too fast to understand].

Me: Whoa, too fast. Please say your phone number slowly so I can understand it.
Him (after dodging the question a few more times): 717-310-3925. [My caller ID showed 425-998-1533.]

Me: You say my computer has a virus. So, what kind of computer do I have?
Him: I’m sorry?
Me: If you know my computer has a virus, then you should know what kind of computer I’m using. What kind of computer do I have?
Him: Windows NT or Windows 7. [The computer is a Mac, so there are no Windows computers in this home.]

Me: Nope. This is a scam, and I’m reporting it to the police. Goodbye!

How This Scam Steals Your Information
Actually, I didn’t call the police. I called the Washington State Attorney General’s office, since the call appeared to be from Washington. The operator said that the number my caller ID showed was probably fake, too. These scammers are usually off-shore and have ways to reroute the number.

She also said she had just gotten off the phone with another victim of a “your computer is infected with a virus” scam call in which the fraudster claimed to be calling from Microsoft. In that case, the victim let the phony company install malicious software on her computer.

Malicious software lets a stranger do the following over your internet connection:
Access all information and documents stored on your computer
Track your typing so that they can log all your passwords, credit card numbers, or anything else you type
Monitor your purchases, your email, your web browsing
Control your computer without your knowledge, using it to send viruses out to everyone on your email contacts list
Lock you out of your computer and damage or erase its contents

Usually they’d rather not erase your hard drive, since it’s more useful to turn your computer into a “zombie,” operating or accessing it remotely without your knowledge. Huge networks of “zombie” computers are pressed into service by scam companies for all kinds of purposes! The “zombie” computer’s real user cannot tell their computer is serving another master, except perhaps by the fact that the computer seems to have slowed down slightly.

Looking online, I saw more reports of people being scammed by telemarketers claiming to be calling from Microsoft with, “Your computer has been infected with a virus.” I’m sure the real IT Solutions isn’t connected with this scam: my telemarketer just borrowed a respectable company’s name to sound more convincing.

I initially suggested just hanging up on these con artists, but here is a good suggestion: tell them that are recording the conversation for your records. In at least one case, this stopped the calls for good.

If you’ve been a victim of this scam, look up your state attorney general’s website and search for a “fraud report” or “consumer complaints” area.

National Do Not Call Registry
The U.S. National Do Not Call Registry allows you to register your phone number. U.S. telemarketers are legally required to check this list; if they call numbers on it, they’re liable for prosecution. Enforcement isn’t great, but every bit helps.
FTC Bureau of Consumer Protection – Consumer Information
The Federal Trade Commission doesn’t resolve individual consumer complaints, but if there’s enough reports of the same fraud, they may be able to go after the scam and shut it down.

BEWARE! If you’re currently using Internet Explorer we urge you to STOP, DOWNLOAD and SWITCH to Google Chrome HERE or Mozzilla Firefox HERE until a patch fix is released. Most of our clients are already using one of these options and should not be affected by this security bug. If you have any questions or concerns, don’t hesitate to give us a call at 352-742-3113! Please share with family and friends to keep them safe from hackers! Click the link below to see a news video about this newest security bug!

The new Firefox 23 web browser is out now, if you use Firefox and are not aware of it being updated in the last day or so check the Help>About Firefox menu to update now. The new browser, with update for Windows, Mac, Linux and Android has a number of updates which may be important or useful to users including; a new share button, a mixed content blocking option, a network monitor and a new logo.

New logo

Starting with the most important change first, the new logo, this was actually revealed at the end of June but this is the first Firefox release to feature this less glossy and smaller size enhanced logo. You can read and see more about the new design on the Mozilla blog. If you’ve already updated Firefox you can see the new icon on your taskbar or at a larger size in the about dialogue box.

Share button

Sharing web pages you have found while browsing has been made easier with the new Firefox Share button, Mozilla dedicates a full blog post on this new feature. The Mozilla blog explains the importance of the new feature; “Social sites and services are a key part of online life and we develop Firefox for how you use the Web. Over the last year, we’ve been working on ways to integrate social sites and services directly into Firefox to quickly and easily connect you with your friends and family.”

The share feature currently requires/works with Facebook Messenger for Firefox and Cliqz so if you don’t use these services don’t be puzzled with regard to where your new share button is hiding.

Mixed content blocking

Mixed content blocking has been seen before in the Firefox beta version and has now graduated to prime-time. Now if web pages read their data from a mixture of both secure HTTPS and also load data from regular HTTP sources the browser will alert users and block scripts from the unsecure domain being run. The hope is that this new blocking strategy will prevent man-in-the-middle and eavesdropping attacks.

Network monitor

The Network monitor is another feature that has graduated from the beta test version of Firefox. This lets you watch the network use of individual parts of a web page; you can see how long each webpage component takes to load, for example.

The blog post about the Network monitor implementation when it was launched with the beta says “As Firefox loads the page you’ll see each individual request get added as a row, much as you would expect from other tools. In particular it is now very easy to visualize not just how quickly parts of the page load and in what order, but also where problems are: missing assets, slow web servers, buggy apis.” So this could indeed be a useful tool to some. To see it in action once you’ve updated to Firefox 23 press CONTROL-SHIFT-Q and (re)load a webpage.

You can read the official list of changes to the desktop version of Firefox here. If you are a Firefox for Android user you can read the specific changes and updates for the Firefox browser on your mobile OS of choice here.

Microsoft has warned IT personnel to tighten up their WiFi networks after discovering that a security vulnerability in Windows Phones can leak users’ passwords.
Rogue hotspots can grab from devices employees’ encrypted domain credentials, needed to authenticate with corporate systems and access network resources. But the algorithm encrypting this sensitive data is cryptographically weak, allowing hackers to recover the login details and use them to masquerade as staffers.

“The attacker could take any action that the user could take on that network resource,” Microsoft warned.

Microsoft has urged IT bosses to distribute a special root certificate for Windows Phone 8 and 7.8 devices accessing their networks. This would ensure that the system authenticates the network before sensitive data can be transferred over the network.

Microsoft has no plans to release a fix for the issue.

The software giant said the devices “can be configured to validate a network access point to help make sure the network is your company’s network before starting an authentication process. This can be done by validating a certificate that’s on your company’s server. Only after validating the certificate is username and password information sent to the authentication server, so the phone can connect to the Wi-Fi network.”

Sony issues an apology due to a bug that will render your PS3 a useless brick after you install update version 4.45. Sony immediately took the update offline to figure out what the exact cause of the glitch.

TechHive reports that gamers took to Twitter and online forums such as Reddit to spread word that PS3 firmware update version 4.45 “bricks” consoles and warn their peers not to install. Sony Computer Entertainment, the company’s gaming division, said it was still working on finding out what the issue was.

“We are aware of reports that the recent PlayStation 3 system software update (version 4.45) has caused the XMB to not display on a small number of PS3 systems. We have temporarily taken 4.45 offline and are investigating the cause of the problem. We will announce when the system update is available for download as soon as possible. We apologize for the inconvenience.”

A quick reaction is crucial for the company. Sony is enjoying the good graces of the fickle gaming community after a string of popular announcements around its upcoming PlayStation 4 console. The PS4 will be $100 cheaper than Microsoft’s upcoming Xbox One, without the Xbox’s requirement to play online and fewer restrictions on lending and selling older games.  A Sony rep was quoted by Kotaku as saying the company is currently “confirming the number” of PS3’s affected by the now-pulled 4.45 firmware. As for those who downloaded 4.45 and currently have a potentially-bricked system because of it, Sony kindly asks that “PS3 users should wait for further details. We will announce when ready.” However, some PS3 owners said they were forced to update to use services such as Netflix, while many use the console’s auto-update feature by default. On Reddit, some predicted that currently frozen consoles will be restorable using the PS3’s “safe mode” boot feature and installing from an external USB drive.

Sony’s support sites now list firmware version 4.41, which was released in April, as the latest update.
If you are a customer or not please uninstall all versions of java from your computer and install the latest. Instructions are as follows: click "start", then click "control panel", then click "add remove programs in xp, programs and features if you have vista, or uninstall programs if you have windows 7 or 8, then look for anything called Java and click on it and select uninstall. once that is done and all are removed open the internet and go to and install the latest version by clicking the red button the page that says "free java download". call us at 352-742-3113 with any questions. thank you

The company finallyfast and mycleanpc are scamming people into being scared and installing and buying there software. I have received numerous calls about an email being sent out that says something to the effect of "URGENT SPAM DETECTED" or something similar, they go as far as to say that your pc has been found sending spam and they want you to scan your computer at the bottom of the email or they will shut off your service. THIS IS FAKE!!!! do not click on the scan. To verify this you will notice that there is no RETURN ADDRESS or it wont show who its from. Unless its from your provider of your internet such as centurylink or comcast and you can call them to verify its from them dont trust it.
Request Appointment
Office Hours
Monday-Saturday 9-6

Call Today!

Follow Us:
Remote Assistance